This
training helps you to prepare for a career in IT Support. Through a mix of
videos, assessments, and hands-on labs, you’ll be introduced to
troubleshooting, customer service, networking, operating systems, and security
— foundational IT skills required for an entry-level job.
Your
skills will include: Network protocols, cloud computing, Windows operating
system, Linux command line, systems administration, encryption algorithms and
techniques, and more.
Waized IT Support Training Curriculum
Level 1: Technical Support Fundamentals
Knowledge & Skill to Gain:
● understand how the binary system works
● assemble a computer from scratch
● choose and install an operating system on a
computer
● understand what the Internet is, how it
works, and the impact it has in the modern world
● learn how applications are created and how
they work under the hood of a computer
● utilize common problem-solving methodologies
and soft skills in an Information Technology setting
Level 2: The Bits and Bytes of Computer Networking
Knowledge & Skill to Gain:
●
describe computer networks in terms of a five-layer model
●
understand all of the standard protocols involved with TCP/IP communications
●
grasp powerful network troubleshooting tools and techniques
●
learn network services like DNS and DHCP that help make computer networks run
●
understand cloud computing, everything as a service, and cloud storage
Level 3: Operating Systems and You: Becoming a Power User
Knowledge & Skill to Gain:
●
navigate the Windows and Linux filesystems using a graphical user interface and
command line interpreter
●
set up users, groups, and permissions for account access
●
install, configure, and remove software on the Windows and Linux operating
systems
●
configure disk partitions and filesystems
●
understand how system processes work and how to manage them
●
work with system logs and remote connection tools
●
utilize operating system knowledge to troubleshoot common issues in an IT
Support Specialist role
Level 4: System Administration and IT Infrastructure Services
Knowledge & Skill to Gain:
●
utilize best practices for choosing hardware, vendors, and services for your
organization
●
understand how the most common infrastructure services that keep an
organization
running
work, and how to manage infrastructure servers
●
understand how to make the most of the cloud for your organization
●
manage an organization’s computers and users using the directory services,
Active
Directory,
and OpenLDAP
●
choose and manage the tools that your organization will use
●
backup your organization’s data and know how to recover your IT infrastructure
in the case of
a
disaster
●
utilize systems administration knowledge to plan and improve processes for IT
environments
Level 5: IT Security: Defense against the digital dark arts
Knowledge & Skill to Gain:
●
how various encryption algorithms and techniques work as well as their benefits
and limitations.
●
various authentication systems and types.
●
the difference between authentication and authorization.
●
how to evaluate potential risks and recommend ways to reduce risk.
●
best practices for securing a network.
●
how to help others to grasp security concepts and protect themselves.
This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.